A: We cannot guarantee that you won't get banned, but so far, none of our customers got banned. However, buying coins from a third party violates one or more rules of EA's Agreement. It is out of our control if EA bans your account. But we can guarantee that we are always trying our best to offer the fastest delivery and the best customer services.
A: We are always trying our best to offer the fastest delivery, however, there are many factors that may delay your delivery and we believe that a clear list of issues will speed up deliveries for everyone. The following list details the top reasons that typically delay delivery:
1.Incorrect Information - Wrong delivery information is the number one reason an order is delayed. Please always double check all spelling and info entered. You can verify the information by looking up your order number on our website or checking the order confirmation email.
2.Unavailability - Next being AFK or unable to receive a delivery for cetain games leads to long delays. If you are not online when we are ready to send your coins. you may be required to wait for the next delivery timeframe.
3.High Demand - During new game updates/releases we usually experience a sudden spike of orders which sometimes leads to longer delivery times. The dashboards below can help you determine if there are any issues.
4.Out of Stock - While we try to always have stock on hand we do sometimes run out due to high demand. Unfortunately, we can not predict all stock for all games due to many complex factors, but we will always try to deliver as fast as possible and provide accurate estimates.
5. Verification Requirements - Occasionally we require additional verification and security requirements for an order. If you receive this request please complete all requirements as soon as possible so we can deliver your order.
A: Please make sure that your order is correct before paying. Once your digital order is processed and delivered we cannot issue a 100% refund.
The issuing of refunds and credits shall be at the sole discretion of fifa-coin.com. We reserve the right to resolve any problem you may have before starting the refund process. For assistance please contact us at [email protected].
We may issue refunds under the following conditions:
1.The item you purchased is out of stock. Upon request we will issue an immediate refund.
2.Occasionally we need your assistance in verifying payment information, if you refuse or you do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
3.If your payment is less than the price listed on our web site, you will be given an opportunity to make full payment. If you refuse or do not respond within 5 days your order will be cancelled and a refund will be issued immediately.
Refunds will not be issued for the following reasons:
1.You find a cheaper price on another site.
2.You request a refund because you changed your mind and do not want the product after ordering.
3.For any reason other than those listed in "We may issue refunds under the following conditions" outlined above.
A: If you forget your account from Origin Account (WebApp), please log on to console, then click on "Personalize" to visit "Online Setting". By clicking on "EA Account" you can check your account.
If you forget your password from Origin Account (WebApp), please visit EA website and click "Forgotten password", then enter your email address or ID to reset your password.
A: The Security Code was sent by EA to your Account Email or Mobile Phone. Here are two ways to get your security code:
1. Login EA account → Enter account security information → Backup Codes → Click "view" to get your backup code.
2. Login EA account → Choose game and platform → Ask for backup code to enter WEBAPP.
A: There are 8 steps to sell a player on FIFA Transfer Market:
1. Login to FIFA Ultimate Team via EA FIFA WebAPP by https://www.easports.com/fifa/ultimate-team/web-app or in your console.
2. Select "MY CLUB" then go to "Players"
3. Choose bronze quality players to filter worthless players. Then click "Search"
4. Select a player
5. Click on "Quick List" - to transfer market to offer
6. Set a “Start Price” and a "Buy Now Price" to the desired quantity. (E.g. 10,000 coins)
7. Set “Transfer Duration”
8. Click "Ok" to sell the player on the market
Please note that EA will charge 5% transaction fee for each successfully completed trade.